Refund policy

We want you to love your Silveraaya jewellery. This policy explains how returns, refunds, and our fade & tarnish warranty work.

You have 30 days after receiving your item to request a return.
To be eligible, the item must be unworn or unused, with all tags attached, and in its original packaging.
You must have the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
We offer replacements only for manufacturing defects, incorrect sizing, or plating issues. Returns and refunds are not accepted.

Email us at silveraaya@gmail.com to request a return.
If accepted, we will send you a return shipping label along with instructions on how and where to send your package.
Returns must be shipped to:

1003, Arjun Luxuria, Puna Simada Road, Yogi Chowk, Surat, Gujarat 395010, India

Please inspect your order as soon as it arrives.
If an item is defective or damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

To protect our customers and ensure genuine warranty claims, the following is mandatory:

You must record a clear, continuous 360-degree unboxing video of your package at the time of delivery, showing the sealed package being opened.
This unboxing video must be sent to our official WhatsApp number [+91 70969 67978] or silveraaya@gmail.com to be eligible for any warranty claim, replacement or applying any kind of services.
Warranty claims made without a valid unboxing video will not be accepted or processed.
The video must clearly show the shipping label/order details, the package being opened, and the condition of the product and packaging.

Silveraaya provides a 1- Year warranty against fading and tarnishing, applicable only on 925 sterling silver jewellery.
No warranty is provided on jewellery with gold plating or rose gold plating — plated finishes are not covered under this warranty.
The warranty period is calculated from the date of delivery.
Normal wear, exposure to water, perfume, chemicals, or improper storage may still affect plated and silver jewellery and are not covered.

Approved warranty claims are resolved through replacement or repair only.
No refunds will be issued under the warranty policy, under any circumstance.
The customer must bear the shipping charges both ways (sending the product to us and receiving it back) when claiming a warranty.
Warranty claims are subject to verification of the unboxing video and product condition before approval.

The fastest way to exchange an item is to return the one you have; once that return is accepted, place a separate order for the new item.
Exchanged products are delivered within 5–7 business days.

Refunds under this policy apply only to eligible returns, not to warranty claims (see above).
We will notify you once we've received and inspected your return, and confirm whether the refund is approved.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card company to post the refund.
If more than 15 business days have passed since your return was approved, contact us at silveraaya@gmail.com.